Privacy Policy

Swiss Electrical Ltd is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains how we collect, use, store and protect your personal information when you contact us, request a quote, use our website, submit an enquiry form, respond to an advert, or become a customer.

Who we are

Swiss Electrical Ltd is an electrical contractor providing electrical installation, inspection, testing, maintenance and EV charger installation services.

Business name: Swiss Electrical Ltd
Website: https://www.swisselectrical.co.uk
Email: info@swisselectrical.co.uk
Phone: 01604 969391
Address: 7 Stafford Place, Moulton Park Industrial Estate, Northampton, England, NN3 6NN

For the purposes of data protection law, Swiss Electrical Ltd is the data controller for the personal information we collect and use.

What information we collect

We may collect the following personal information:

• Your name

• Phone number

• Email address

• Postal address or postcode

• Details about the property or work required

• Photos, videos or documents you send to us relating to the job

• Messages, emails, call details and enquiry information

• Quote, invoice and payment information

• Website and advertising interaction data, such as form submissions, call clicks and enquiry source

If you contact us through Google Ads, Google Lead Forms, WhatsApp, social media, our website, email or phone, we may receive and store the information you provide.

How we use your information

We use your personal information to:

• Respond to enquiries

• Provide quotes and estimates

• Arrange site visits and appointments

• Carry out electrical work

• Provide certificates, reports and compliance documents

• Send invoices and payment information

• Keep records of completed work

• Deal with customer service, complaints or disputes

• Improve our website, advertising and services

• Meet legal, tax, accounting and insurance obligations

We do not sell your personal information.

Our lawful basis for using your information

We use your personal information where we have a lawful reason to do so, including:

• Contract: to provide quotes, arrange work and deliver services you have requested

• Legal obligation: to keep records required for tax, accounting, electrical compliance or legal reasons

• Legitimate interests: to manage enquiries, run our business, improve our services and maintain customer records

• Consent: where you have specifically agreed to something, such as certain types of marketing communication

You can withdraw consent at any time where consent is the lawful basis for processing.

Google Ads and lead forms

If you submit an enquiry through a Google lead form or click-to-call advert, the information you provide may be shared with us by Google so we can respond to your enquiry.

We may use this information to contact you about the service you requested, such as EV charger installation, electrical work, quotes or appointments.

Google may also process information in accordance with its own privacy policy.

Website analytics and cookies

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website, measure advertising performance and improve our services.

Some cookies may be set by third-party services such as Google, Wix, website hosting platforms or analytics tools.

You can usually control or disable cookies through your browser settings.

Who we share your information with

We may share personal information where necessary with:

• Employees, subcontractors or contractors working on our behalf

• Certification bodies, scheme providers or compliance platforms where required

• Accountants, bookkeepers or payment providers

• Insurance providers or legal advisers if needed

• Website, email, advertising, CRM or software providers

• HMRC or other authorities where legally required

We only share information where necessary and appropriate.

How long we keep your information

We keep personal information only for as long as necessary.

Typical retention periods include:

• Enquiries that do not become jobs: up to 24 months

• Customer job records, certificates, invoices and accounting records: up to 7 years

• Electrical certificates and compliance records: as long as reasonably required for legal, insurance or compliance purposes

• Marketing consent records: until you unsubscribe or withdraw consent

We may keep some records for longer if required for legal, insurance, tax or dispute purposes.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This may include secure passwords, restricted access, reputable software providers and secure storage of business records.

No system is completely secure, but we aim to keep your information safe and only accessible to people who need it.

Your rights

Under data protection law, you have rights over your personal information. These may include the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Object to certain types of processing

• Ask us to restrict how we use your information

• Withdraw consent where we rely on consent

• Ask for a copy of your information in a portable format where applicable

To exercise your rights, contact us using the details below:

Email: info@swisselectrical.co.uk
Phone: 01604 969391
Address: 7 Stafford Place, Moulton Park Industrial Estate, Northampton, England, NN3 6NN

Marketing

We may contact you about services you have requested or related services that may be relevant to you.

We will not send you marketing messages where we do not have a lawful basis to do so.

You can ask us to stop sending marketing messages at any time by contacting us.

Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: https://ico.org.uk
Phone: 0303 123 1113

Updates to this policy

We may update this privacy policy from time to time.

Last updated: 16 June 2026